Abstract
The healthcare industry is increasingly investing in information systems/information technology to enhance patient outcomes and organizational performance. Although user satisfaction is key to realizing the benefits of these large investments, the determinant factor for user satisfaction with clinical information systems is still not well understood. This study qualitatively investigates the relationship between the overall satisfaction and five key aspects of clinical information systems, namely, key functionalities; efficiency of use; intuitiveness of graphical user interfaces (GUI); communication, collaboration, and information exchange; and interoperability and compatibility issues. The results show that intuitive, easy-to-use, and collaboration enabling systems are more likely to satisfy users. The level of technical support and training also play key roles in determining user satisfaction in the clinical domain.